Frequently Asked Questions

Undoubtedly our products are aesthetically appealing but only good looks don’t matter since we regard fitting and comfort as the real ace of spade. You can always visit our Ugg Boots sizing charts page to get all the necessary information regarding different sizes.

Looks of our ugg boots still remain the most appealing factor so you may want to preserve it. We recommend using our Ugg boot care kit to safeguard your boots from any kind of damage. You can easily purchase the ugg boot care kit from our store online. The care kit includes:
• 1 small sponge
• 1 bottle of shampoo
• 1 Protectant spray

All the prices of our products are in Australian dollars.

Australian leather accepts 2 kinds of payment methods:
• PayPal
• Credit cards
Please Note: Promotional orders are excluded due to heavy influx of demands on promotions, it may take up to 2-4 weeks.
Our all payment gateways are secured and safeguarded while all the personal information is secured by SSL with an encryption key length of 168 bits (the highest level commercially available).

Australian leather delivers orders domestically on your doorsteps for a minimal fee with Auspost. We have a loyal clientele built over the time of 30 years and this is how we give them back. However, shipping times can fluctuate and approximately takes between 2-14 business days.
It usually depends upon our stock availability and your location within Australia. For sheepskin or leather jackets orders, the shipping time frame may escalate and it can take up to 3-4 weeks.
Please Note: During big occasions like Christmas or Easter, heavy stress is indulged in our shipping processes. So, it may take a bit longer to deliver to your doorsteps.

We just want you to love and get enthralled with our master craftsmanship as much as we do. We strive daily to enhance our services and quality accord. We want to deliver the best that can last but if for any reason, there is a fault in our product, you can easily return the item.
We have provided a window of 7 working days for this purpose. We want you to experience the same comfort and royalty that our regular customers do. We are not responsible for refunding any product if you change your mind after purchasing it. In case of any faulty product or wrongly described product, we are always here to entertain your queries. You can always choose between exchanging the faulty product with another one or ask for credit as well.